If your product is defective, you may qualify for a warranty replacement of the item. Please call us at 386-328-9024 and ask for our Internet Returns Department. Have the Part Number, Purchase Date, and original Buyers name available when calling. An RMA(Return Materials Authorization) will be given to you. You must get an RMA # before returning any merchandise. Once the item is inspected and found to be defective a replacement will be shipped. Unless the item is less than 90 days old, shipping for the item will be charged to the customer. Please note that warranty replacement only covers the actual defective item and not any additional charges paid by the customer such as shipping or duties and taxes.
On the rare occasion that you receive a product that you did not order, please notify us within the first 15 days of the receipt of your package. Once we have determined that you have indeed been shipped the incorrect item, we will re-ship you the correct item that you did order. We will re-ship the correct item using the same shipping method of your original purchase. A return label will be shipped with the correct item, so that the incorrect item can be shipped back to us, at no charge to the customer.
To obtain an RMA, please contact our Internet Returns Department at 386-328-9024 between 8:00AM and 5:00PM Eastern Standard Time Monday through Friday. Alternatively we can be emailed at service@BohannonBattery.com. The Part #, purchase date, name of customer, and telephone # must be supplied in the email. After speaking with one of our agents, you will be given an RMA number along with instructions on returning your order. Please follow the instructions given. Any packages received without prior return authorization will be refused back to the shipper. All RMA numbers will expire after 30 days of issuance. If your product is not received within 30 days of issuance, the RMA number will expire and you will not qualify for another RMA number. Please be sure to write your RMA number in ink clearly on the outside of your package in an area that will not be hidden by a shipping label. Incorrect RMA numbers will result in a slower processing time. We recommend that you return your product by UPS, FedEx, DHL, or USPS Certified, so that you will be able to verify the delivery of your return if necessary. You will be responsible for all shipping and insurance charges for returns, unless otherwise indicated.
611 North Palm Avenue
Palatka, Fl. 32177